WARRANTY

Proper Bike Co. Warranty

• Proper Bike Co will replace Proper Bike Co frame, forks and handlebars that develop a fault (i.e. crack or break) as a result of manufacturing defects. This remains valid for 1 year from the original date of purchase.
• Proper Bike Co shall only warranty a product from the ORIGINAL purchaser.
• Bends are NOT covered under warranty. Bends are not caused by manufacturing defects.
• If a crack occurs that is caused by a dent (or similar damage) to the product it will not be suitable for warranty.
• If your Proper product is suitable for warranty but is now obsolete and has been replaced by a superior/revised version, we may ask you to pay the difference in retail costs.
• Finishes and paint work are NOT covered by warranty, unless it is due to a manufacturing defect. If you find a cosmetic defect within 30 days of the original purchase date then please email info@properbikeco.com to clarify if it is suitable for warranty. Cosmetic damage/wear caused by repetitive use is not covered.
• This warranty will not cover items that have previously been replaced under warranty.
• Stripped threads are NOT covered under warranty. This is due to over tightening or cross threading.
• Snapped axles are NOT covered under warranty. Peg use and sideways impacts can cause axles to break.
• Bearings have a 90 day warranty against defects. Lack of maintenance and negligence can VOID the warranty on the bearings as this can cause bearings to deteriorate.
• If you are unsure about the validity of any warranty claim then please contact us via email at info@properbikeco.com and we will try to clarify it for you before you incur any postage costs.
• Warranties should be returned from the place of purchase whenever possible. Please include a proof of purchase (i.e. a receipt), your contact details, a description of the fault, and a return number (where necessary). If a receipt can NOT be shown then the warranty will be VOID.

Any enquires please contact us via email info@properbikeco.com